Connect your channels

What you need

• A LINE Official Account, with admin access in LINE Official Account Manager.
• About five minutes on a computer.

Steps

1. 1In LINE Official Account Manager (manager.line.biz), open the account, go to Settings › Messaging API and select Enable Messaging API. Choose a provider, or create one with your clinic's name.
2. 2Open the LINE Developers console (developers.line.biz), choose that provider, then the channel with your account's name.
3. 3On the Basic settings tab, copy the Channel ID and the Channel secret.
4. 4On the Messaging API tab, under Channel access token (long-lived), select Issue and copy the token. On the same tab, turn on Use webhook.
5. 5In MCS Clinic, open Integrations and find LINE Official Account. Paste the three values and select Connect LINE. We check them with LINE and register the webhook address for you, so there is nothing else to paste.
6. 6So LINE's own automatic replies do not answer before your team does, go to Settings › Response settings in LINE Official Account Manager, turn off Auto-response messages and leave Webhooks on.

What you need

• A Meta Business account (business.facebook.com) on which you are an admin.
• A phone number for WhatsApp that can receive a verification SMS or call. If the number is in the WhatsApp or WhatsApp Business app today, remove it from the app first or move it over when Meta offers to.

Steps

1. 1In MCS Clinic, open Integrations and select Connect WhatsApp.
2. 2Sign in to Facebook as an admin of your Meta Business account.
3. 3Follow Meta's steps: choose your business, create or choose the WhatsApp Business Account, add the phone number and enter the code Meta sends to it.
4. 4Allow the permissions MCS Clinic asks for. You come back to Integrations, which says how many numbers were connected.

What you need

• Full control of the clinic's Facebook Page.
• For Instagram: a professional (business or creator) account, linked to that Page.

Steps

1. 1For Instagram, in the Instagram app go to Settings › Account type and tools and switch to a professional account. Then in your Facebook Page's settings, under Linked accounts, connect that Instagram account.
2. 2In the Instagram app, go to Settings › Messages and story replies › Message controls and turn on Allow access to messages under Connected tools.
3. 3In MCS Clinic, open Integrations and select Connect Facebook + Instagram.
4. 4Sign in to Facebook and, when asked, select every Page and Instagram account the clinic should answer from. Leave all permissions switched on.
5. 5You come back to Integrations, which says how many accounts were connected.

What you need

• Owner or manager access to your clinic's Business Profile.
• Your clinic's website, with the MCS Clinic inquiry form on it.

Steps

1. 1In MCS Clinic, open Channels › Connected accounts, turn on the Website inquiry form and paste it on your website. Each inquiry becomes a lead and a thread in the inbox.
2. 2Search for your clinic on Google while signed in to the Google account that manages the profile, and select Edit profile.
3. 3Under Contact, set Website to your clinic's website. If your category offers Bookings, add the page with the inquiry form there too.
4. 4In the profile's description and in your posts, give your LINE ID and WhatsApp number, so patients message you where your team answers.