Meet Luna
The assistant that takes the busywork off your clinic
Luna is built into MCS Clinic. It drafts replies to patient messages on every channel, finds the patient or appointment you need and prepares the next step for your team to confirm, so your staff spend their time with patients instead of the inbox.
Luna never changes a record until someone on your team confirms it, and you decide for each channel whether it may send replies.
See it work
From a patient's message to a confirmed booking
A patient asks on LINE to move an appointment. Luna drafts the answer and proposes the change; your receptionist confirms it with one tap.
- 1A patient writes on LINE
- 2Luna drafts a reply and proposes the new time
- 3Your team confirms with one tap
- 4The calendar updates and the reply goes out
Ask Luna
What your team can ask, and what Luna answers
Pick a topic and a question to see how Luna replies. It answers from your own records, and anything that would change data waits for someone to confirm it.
What is waiting in the shared inbox, replies drafted from your price list, and bookings moved when a patient asks.
Try asking
You:
Which patient messages are still waiting for a reply?
Sample answers with demo data. In your workspace, Luna answers from your clinic's own records.
How it works
Luna prepares, your team decides
Every request follows the same four steps, whether it starts with a patient's message or a question from your team.
- 1
A request comes in
A patient writes on one of your channels, or someone on your team asks Luna a question from any page of the workspace.
- 2
Luna looks it up
It reads only what that person may see: your services and prices, the calendar, the patient record and earlier messages.
- 3
Luna drafts the next step
A reply, a summary, a draft note or a proposed change such as a new appointment time, shown as a card you can read first.
- 4
Your team confirms
Nothing is written until a person confirms it. Then the change is made and Luna's part is recorded.
More than answers
It drafts the work that follows
Once you have an answer, Luna prepares what comes next, in the language each person works in.
Clinical notes and coding
Drafts a SOAP note for the provider to review and sign, updates the problem list on request and suggests ICD-10 codes for a note.
Paperwork, drafted
Prepares draft invoices, purchase orders, restock requests and lead follow-ups. Drafts stay drafts until your team reviews them.
Posts and patient education
Drafts social captions in your clinic's voice, and aftercare or education material for a patient.
Speaks your team's language
Each person gets answers in the language they use MCS Clinic in, and replies to patients match the language the patient wrote in.
Which of these come with each plan is shown on the pricing page.
Connected to your clinic
Works with the tools your team already uses
Luna is not a separate chatbot. It reads from and works in the same parts of MCS Clinic your team uses every day.
- LINE Official Account
- Facebook Messenger
- Website inquiry form
Shared inbox
Conversations, unread messages and replies across all your channels.
Calendar and appointments
The day's schedule, no-shows and rescheduling, across every branch.
Patient records
Profiles, allergies, medications, notes, problem lists and treatment history.
Invoices and payments
Open and overdue invoices, what patients owe, and draft invoices for review.
Inventory
Stock on hand, low-stock items, restock requests and draft purchase orders.
Leads, tasks and recalls
Your pipeline, follow-up tasks, and patients due for a recall.
Reports and team
Bookings, revenue and no-shows for any period, and who is on shift today.
Messages from every connected channel arrive in one shared inbox, where Luna is ready to help.
How to connect your channels
Safe by design
Your team stays in charge
Luna is built to help your staff, never to act behind their backs.
Never writes without confirmation
Luna looks things up on its own, but every change, from moving an appointment to drafting an invoice, waits for a person to confirm it. Each confirmation works once and expires soon after.
The same permissions as your team
Luna sees and does only what the person using it is allowed to. If the workspace would refuse someone, Luna refuses too.
You choose how replies go out
For each channel, turn Luna off, let it draft replies for staff to send, or let it send them after a 10-minute window in which staff can stop the reply or answer themselves.
Every step on record
Luna's work is kept in an audit log, and replies it drafted are marked so you can tell them apart from messages your team typed.
Messages can't give it orders
Text from patients and records is treated as information, never as instructions, so a message cannot talk Luna into doing something.
Clear, predictable usage
Luna's usage is counted in credits. Plans that include Luna come with a monthly credit allowance, and extra packs are available when you need more.
Get started
Schedules, charts, and pipeline — in one workspace.
Prefer a human conversation first? Talk to our team.
- Free 7-day trial
- Free setup call
- We import your patients for you