This Refund Policy explains how payments work for MCS Clinic subscriptions offered by Beyond Nova Sàrl. It forms part of our Terms of Service.
In short: every clinic starts with a free 7-day trial, and you can cancel during the trial without paying anything. Once the trial ends and your subscription becomes paid, payments are non-refundable.
Free trial
Each new clinic gets one free 7-day trial of the plan it chooses. We ask for a payment card when you start the trial but do not charge it during the trial. The checkout shows the date of your first charge.
If you do not cancel before the trial ends, your subscription starts automatically and the card on file is charged for the first billing period. If there is no card on file when the trial ends, the subscription is cancelled. Some offers come with a longer free period; the same rules apply when it ends.
Payments are non-refundable
Subscription fees are charged in advance for each billing period (monthly, quarterly or annual) and renew automatically until you cancel. Once a payment has been made after the trial, it is non-refundable, in whole or in part, including for any period in which you used the Service little or not at all.
This applies to the base plan, additional seats and add-ons alike. That is what the free trial is for: please use it to make sure MCS Clinic suits your clinic before you are charged.
Cancelling
You can cancel at any time from Billing in your workspace. Cancelling stops future renewals. Your clinic keeps access until the end of the period you have already paid for, and then the subscription ends. We do not give partial refunds for the remainder of a period after you cancel.
If you need a copy of your data, ask us at [email protected] before your access ends. After the subscription ends, the workspace is closed and its data is handled as described in our Privacy Policy and Data processing summary.
Upgrades, downgrades and seats
Plan and seat changes take effect straight away. When you upgrade or add seats, the prorated difference for the rest of the current period is added to your next invoice.
When you downgrade or remove seats, the unused part of the higher price is credited to your account and deducted from your next invoices. This credit is not paid out as a refund. Features and seats that are not part of the new plan stop being available when the change takes effect.
Billing errors
If we charged you by mistake, for example twice for the same period or after you had cancelled, tell us at [email protected] within 30 days of the charge. We will check it and refund the amount charged in error.
Your statutory rights
Nothing in this policy limits rights you have under applicable mandatory law, including consumer protection law where it applies to you. If such a law gives you a right to a refund, we will honour it.
Questions
Questions about billing or this policy: [email protected]. Beyond Nova Sàrl, Avenue de la Gare 2, 1003 Lausanne.